Mediacom Communications Corporation

Disgraceful is an Understatement!! They have a monopoly so they think they can lie, cheat, mislead, bait and switch, bad service, constantly raise prices and try and screw you out of more money!!! where it takes 3 weeks 17 phone calls only to deal with rudeness, and incompetence. Trying to fix the cable they disconnected the phone service so more problems no solutions!! AND after almost THIRTY YEARS of LOYALTY they say that the “fix” to the cable is going to cost 3x the monthly cost because the almost 100 a month cable is now 40% the FREE BROADCAST channels that I don’t know how they charge for essentially 4 free channels, 50% is now FoR CSPAN and a couple religious channels, and 10% is all the taxes they are passing on to you!! All so the owner can buy another European Soccer Team!!!

The worst cable company in Andalusia Alabama half of the time you don’t you have service when you need it. You can’t hardly get through to them. It’s the worst I’ve seen.

This internet service is a joke. They told me that the fastest way to get my Internet back on after a lighting strike was to bring the equipment in. I did that and it did not fix the problem so I called today they going to tell me I have to wait until Friday. So 7 says I will be without Internet. 7 days of my business suffering because I listened to their tech who told me to take the equipment in the be exchanged.

I pay over $200 a month for services and they are down and when i called Lilly told me a technician isn't available and I have to wait 6 days for one to come out to fix the issue. I wish there were another option for cable and internet in this area besides mediacom

If they need to come out, they say they don't raise your rates but they always do. Internet sometimes down or drags slowly at times. Very annoying. Help is okay but sometimes have to call them a second time and sometimes the internet is down in the area for up to 10 hours possibly. I don't count the hours but it seems like a long time but when you're in the middle of a movie or something, it's very upsetting.I think the rates are too high just for internet and a modem rental it's 73.00 a month. Not sure if that's high or not. Have had them for a few years now..

Advertised price for one gig service and a variety pack TV $129. Actual price using one TV $189.64. Just so you guys do not have to do math in your head, there is a difference of $60.64 in their advertised price and their actual price. This company will rob you if you let them. On another note if we have the slightest rain in Andalusia the cable goes out. That is a line maintenance problem. For those that don’t know on the power poles on the bottom row that is your cable line. The boxes are the junctions. inside those Junction boxes should be weather-shielded. My guess, most of them are not and that is the reason we lose Internet when it rains.

The lady waiting on customers was very nice but the way they had the office area for paying customers was really harsh. I ask her where was her help and she said they had to maintain 6’ distance and couldn’t have any other office person helping, but they had big sheets of plexiglass separating them and the customer. My question is why couldn’t they do the same for each other. One guy had to sit on the floor because he was old and couldn’t stand long. Horrible office conditions. Manager should be ashamed.

If there was an option for 0 stars I would definitely do that! This company requires over $170 to book services but that was over two weeks ago. 3 phone calls later- each time they say they don’t have the manpower to come out but won’t refund the money!