Sparklight

They sale you a gigabyte speed internet but you do not get it. Then they have people come out to your house. Try to bill you to fix their internet. This place is not easy to work with. It’s phone call after phone call. If you want a gig service that you cant watch a show on. This is the place for you! After 4 months waiting for them. To split the Internet node and being told. That they cant give you a bill credit until the problem is fixed. Then they offer you a $20 bill credit. So after putting up with 4 motions. Of not being able to game or Stream shows. Thats what they offer you! It is truly insulting!

I am so incredibly angry. I sped back to my apartment from driving my Mother to a medical appointment in Flagstaff. I had to be present for my high speed Internet install. I had just signed up with Sparklight. I checked the location of the installer with a messaged link and a website said he was here. No Sparklight vehicle in the apartment parking lot. No knocked at the door. I got no phone call or message. Then I checked the location and it said the appointment was cancelled. I spent 40 useless minutes- mostly on hold - with "customer service" only to be told I cancelled the appointment. I spent a further hour at the local Sparklight office to be told the installer declared me a "no show", cancelled the appointment and left. Cannot get anyone at Sparklight to register a complaint. A neighbor at the apt complex said the Sparklight vehicle came, stayed 5mins and left. This is how the treat people trying to start service. I do not know how I will get tech support for my devices if this is what I have to look forward to. As to salesman who sold me this plan I hope your happy. I hate this company. At no time did they make an effort to make things right. Utterly disgusted.

They are the company installing Fiber Optic however even being only 2-3 blocks from yard & office we don't have it here. I got 200 mb & 7/11 was 1st time in 2 weeks where it stopped signalling. Not constant just intermittent. No business allowed just residential use. $29 for poorest people. TY!!

This is the most unorganized staff I have ever encountered. Their technician didn't even knock on my door after we waited over 4 hrs. They have 3 different lunch times posted. They cost my wife and I an entire day's pay from work. I would not recommend them to a single person. Terrible service. Terrible staff. A huge thumbs down entirely.

This is for the lack of support and the amount of technical difficulties I have faced ever since this "new and easy billing" has came to be. Why did you fix something that was never broken and now it is all impossible to use. I couldn't even add my bank account and update my payment method to the app because there was a technical difficulty. this is only the beginning of the inconveniences I have experienced with your company in the last 3 weeks. Every time I contact chat support online, and I need to reach a representative because of course the chat bots are not helpful at all, I never get an agent, I have tried this a total of 3 times and have yet to actually talk to a person. So I end up calling and get put on hold for 30 minutes or more. The first time I reached out was the fact that I had 3 different billing amounts none of which were correct by the way. They charged me for an installation that never happened, luckily I was paying attention. When I moved down the street it took me TWO HOURS while I was moving to get my internet turned on. That is all they had to do was switch it from one house to another. Two hours on hold I waited, because they didn't have my information correct. When I had called days before to let them know I was moving. Then I had to make a whole new account, because of this new system.... and I was finally able to figure out what my balance was, now I can't even pay the damn thing because I cannot reach anyone, and the app will not allow me to add my bank account information. I am one more hiccup away from switching internet providers just for the simple lack of services and amount of technical difficulties I have experienced. Your new system is so faulty and you are not helping your staff out by expecting them to deal with all of this. Fix it and do better so your employees and customers don't have to suffer.

I subscribed 36 hours ago and paid the first month and their modem still does not work! The technicien has disappeared and the company ask me to wait a few days to get my system fixed!!! I am cancelling my subscription.

I set up my account with the salesperson informing me of a $55 monthly fee special for internet service x 12 months. My first bill was $192 which included being billed for equipment I was not using. I called and waited over an hour to speak with the correct person. She updated my account and told me it will be $60 month. Even though I only paid $55 for the first month. Then I noticed she left the special for only 6 months. Then I received an email telling me my bill will be $72. Now I am waiting to speak with them. Again. So their hours are 8-5 m-f and it takes a while to reach the right person. Some how I think this is designed this way to screw people out of their hard earned money. Not a good start sparklight. Not recommended if you have another option for internet.

Internet speed within Plan range as advertised. Download & Upload speed is impressive. Installation Tech was prompt, professional and informative about the equipment.